I am a UX designer with a drive for connecting to communities and I am intensely focused on ethics in design. Because design is focused on improvement and solutions, we must recognize that we are also responsible for the problems we create by design as well.

I have worked as a graphic & web designer, project manager, and event coordinator. In every position I have been focused on connecting to the people and communities impacted or served by my work.

Currently, I am developing my career in UX Design by combining that love for connecting with people, and my attitude of lifelong learning, to a simple idea that I care about this. I want to help, whether that means doing the thing itself, advocating for the solution, or making sure the voices of an impacted community are elevated and reflected in the room designing the solutions.
If you'd like to schedule a chat over the phone or on a video call, please schedule a time on my Calendar and we can set that up. If you just need to send me a message please use this contact form.
You can always email me at rickrcourtney@gmail.com as well.
Professional Experience
Freelance
Design Consultant
Jan 2020 – Present
-Agency Freelance: UX/UI design with creative agencies for healthcare and banking clients and working in Figma design systems.
-Engaged with community businesses, NPOs, and design agencies on broad ranging design and UX projects.
-Hip Circle Empowerment Center: Developed and implemented strategy to help clients adapt to COVID-19 state lockdowns.
King Panda Media
UX/UI Designer: Contract
July 2020 - October 2020
-Conducted market and user research for the concept development of a seed/early stage startup media platform.
-Built Figma wireframes and design prototype for the user interface of the platform for both web and responsive mobile.
-Created presentation materials to detail research findings, visual design, and business model concepts for use in recruitment and pitch efforts by the startup partners.
Chicagoland Games Dice Dojo
Community Coordinator & UX Researcher
May 2018 - August 2019
-Led regular user research initiatives to guide strategy and improvements to service design for both a retail and community space.
-Scheduled, organized, and moderated regular in-store events.
-Coordinated between community organizers and related game companies to run events and improve customer experience.
Laser Reproductions, Inc.
UX Designer - eCommerce/Project Manager
December 2016 - June 2018
-Designed and managed three eCommerce websites built on the Magento CMS platform, with goals of modernizing the web platforms to make them mobile responsive, to increase accessibility, and improve online sales conversions.
-Liaised with licensed artists to develop and design custom printed products available on a brand new company site, creating a brand new source of revenue for the company.
-Spearheaded the production of regular content for online stores, weekly sales emails, and regular customer feedback surveys toward a goal of increasing meaningful customer engagement.
-Conducted customer research with Sales Team to determine website needs for Development Team in a collaborative environment.
-Project Manager for ongoing design projects and led creative vision for in-house and customer focused production designers
Winger Productions, LLC
Design Coordinator - UX, Visual, & Web
June 2013 - September 2016
-Led creative direction and brand management for an annual Obstacle Course Race, including the building of a branded design system.
-Led UX direction to improve the experience of the event both digitally and in person.
-Conducted user research to understand interest in OCR events as well interest in the community and charitable focuses of the event.
-Created a community design committee. Committee recommendations led to a direct increase in audience satisfaction.
-Iterative changes increased event participation, sponsorships, and charitable donations, effectively doubling revenue each of my 3 years of coordinating.
-Designed and developed responsive event web and mobile site (HTML/CSS) and online social presence. Updated both frequently to reflect better user experiences around accessibility and creating a cohesive voice for community engagement.
Afterburner FX
Visual & Web Designer 
May 2013 - September 2016
-Researched, designed, and developed (HTML/CSS) web and mobile responsive company website with additional accessibility updates based on user feedback, site metrics, and consumer research
-Collaborated with designers and production team to concept and create client design solutions
IDMI.net
Web Designer
Jan 2012 - August 2012
-Designed and developed (HTML/CSS/CMS) websites and marketing graphics in a client facing agency setting. 
-Worked directly with developers, designers, and clients in a collaborative team environment
Youngstown State University
Graphic Designer
Jan 2012 - Jun 2012
-Designed marketing and instructional materials for university production and graphic standards
-Edited and ensured brand standards for any printed materials to be produced by university printing press
Rich Center for Autism
Graphic Designer - Identity
November 2011
-Created and presented new identity system for the organization’s rebranding efforts
-Conducted stakeholder and user interviews during research phase
-Ethnographic research process working with a need based NPO
Education
Youngstown State University
BFA | Graphic & Interactive Design

2012
General Assembly
User Experience Design Immersive

2020
Skills
UX Design
UI Design
User Research
Visual Design
Prototyping
HTML/CSS
Brand Management
Production Design
Project Management
Team Coordination & Collaboration
Community Design
Human Centered Design
Figma
Sketch
Adobe XD
Adobe Photoshop
Adobe Illustrator
Adobe Premiere
Miro

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