I am a UX designer with a drive for connecting to communities and I am intensely focused on ethics in design. Because design is focused on improvement and solutions, we must recognize that we are also responsible for the problems we create by design as well.

I have worked as a graphic & web designer, project manager, and event coordinator. In every position I have been focused on connecting to the people and communities impacted or served by my work.

Currently, I am developing my career in UX Design by combining that love for connecting with people, and my attitude of lifelong learning, to a simple idea that I care about this. I want to help, whether that means doing the thing itself, advocating for the solution, or making sure the voices of an impacted community are elevated and reflected in the room designing the solutions.
If you'd like to schedule a chat over the phone or on a video call, please schedule a time on my Calendar and we can set that up. If you just need to send me a message please use this contact form.
You can always email me at rickrcourtney@gmail.com as well.
Professional Experience
Freelance
Design Consultant
Jan 2020 – Present
-Engaged with community businesses and organizations on broad ranging design and UX projects
-Helped NPO clients focused on community engagement and voter education
-Developed and implemented strategy to help clients adapt to COVID-19 state lockdowns
-Lead concept design and UX research for upcoming media startup platform
Chicagoland Games Dice Dojo
Community Coordinator
May 2018 - August 2019
-Scheduled, organized, and moderated regular in-store events
-Coordinated with community organizers to schedule and run special events
-Utilized frequent user research initiatives to guide strategy and improvements to service design of the community space
Laser Reproductions, Inc.
Lead eCommerce Designer
December 2016 - June 2018
-Designed and managed three eCommerce websites built on the Magento CMS platform, with goals of modernizing the web platforms to increase accessibility and online sales conversions
-Liaised with licensed artists to develop and design custom printed products available on a brand new company site, creating a brand new source of revenue for the company
-Spearheaded the production of regular content for online stores, weekly sales emails, and regular customer feedback surveys toward a goal of increasing meaningful customer engagement
-Conducted customer research with sales team lead to determine website needs for Development Team in a collaborative team
-Guided ongoing design projects and led creative vision for in-house and customer focused production designers
Winger Productions, LLC
Creative Lead
June 2013 - September 2016
-Led creative direction and brand management for an annual Obstacle Course Race, including the building of a branded design system
-Led UX direction to improve the experience of the event both digitally and in person
-Conducted user research to understand interest in OCR events as well interest in the community and charitable focuses of the event
-Created a community design committee. Committee recommendations led to a direct increase in audience satisfaction
-Iterative changes increased event participation, sponsorships, and charitable donations, effectively doubling revenue each of my 3 years of coordinating
-Designed and developed event web site (HTML/CSS) and online social presence. Updated both frequently to reflect better user experiences around accessibility and creating a cohesive voice for community engagement
-Worked with vendors and legal expertise to create a clear and seamless back end user experience
Afterburner FX
Web Designer 
May 2013 - September 2016
-Researched, designed, and developed (HTML/CSS) updated company website in 2013
-Utilized customer feedback and UX research to build a 2016 design update focused user accessibility
-Designed in-house and client facing graphics and marketing for production
-Collaborated with designers and production team to concept and create client design solutions
IDMI.net
Web & Graphic Designer
Jan 2012 - August 2012
-Designed and developed (HTML/CSS/CMS) websites and marketing graphics for clients
-Consulted and managed projects with multiple clients
-Worked directly with developers, designers, and clients in a collaborative team environment
Youngstown State University
Graphic Designer
Jan 2012 - Jun 2012
-Designed marketing and instructional materials for university production and graphic standards
-Edited and ensured brand standards for any printed materials to be produced by university printing press
Rich Center for Autism
Graphic Designer | Identity
November 2011
-Created and presented new identity system for the organization’s rebranding efforts
-Conducted stakeholder and user interviews during research phase
-Ethnographic research process working with a need based NPO
Education
Youngstown State University
BFA | Graphic & Interactive Design

2012
Skills
UX Design
UI Design
User Research
Visual Design
Prototyping
HTML/CSS development
Brand Management
Production Design
Project Management
Team Coordination & Collaboration
Community Design
Human Centered Design

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