I am a UX designer with a drive for connecting to my community and I am intensely focused on ethics in design. Design plays a major role in all of the products, services, and systems that we interact with on a daily basis, and the people responsible for designing all of those things must be accountable for them.
I have previously worked as a User experience/User Interface designer, graphic & web designer, user researcher, and project manager. I have worked on design systems, enterprise software, e-commerce, and designed for experiences beyond digital interfaces. In every position, I have been focused on connecting to the people and communities impacted or served by my work.
Currently, I am furthering my career in UX Design by combining my love for connecting with people, and my attitude toward lifelong learning, with the simple idea that I care about this. I want to help, whether that means doing the thing itself, advocating for the solution, or making sure the voices of an impacted community are elevated and reflected in the room designing the solutions.
I have previously worked as a User experience/User Interface designer, graphic & web designer, user researcher, and project manager. I have worked on design systems, enterprise software, e-commerce, and designed for experiences beyond digital interfaces. In every position, I have been focused on connecting to the people and communities impacted or served by my work.
Currently, I am furthering my career in UX Design by combining my love for connecting with people, and my attitude toward lifelong learning, with the simple idea that I care about this. I want to help, whether that means doing the thing itself, advocating for the solution, or making sure the voices of an impacted community are elevated and reflected in the room designing the solutions.
If you'd like to schedule a chat over the phone or on a video call, please schedule a time on my Calendar and we can set that up. If you just need to send me a message please use this contact form.
You can always email me at rickrcourtney@gmail.com as well.
Professional Experience
Autozone
Senior User Experience Designer
October 2021 –
October 2021 –
-Led design and research in a development team to build enterprise-wide catalog management software. This project includes updating and integrating a broad range of legacy controls into one unified system.
-Designed Commercial and ECommerce facing systems for controlling shipping methods, product display and blocking rules, and controls of catalog taxonomy and navigation.
-Created store and in-house controls to translate industry vehicle data into custom Autozone display use that can be tailored to better deliver technical information to customers in clear everyday language.
-Design System - Built, reviewed, and implemented Figma components in an ongoing effort to update and document a unified enterprise design system to service back-end software, store software, and online ECommerce website & app.
-Designed Commercial and ECommerce facing systems for controlling shipping methods, product display and blocking rules, and controls of catalog taxonomy and navigation.
-Created store and in-house controls to translate industry vehicle data into custom Autozone display use that can be tailored to better deliver technical information to customers in clear everyday language.
-Design System - Built, reviewed, and implemented Figma components in an ongoing effort to update and document a unified enterprise design system to service back-end software, store software, and online ECommerce website & app.
McGuffin Creative Group
UI Designer: Contract
Jun 2021 – October 2021
Jun 2021 – October 2021
-Designed for a banking client website, focusing on account options and details of company values to customers and investors.
-Developed new components for the Figma design system defined and built in coordination with banking clients.
-Designed employee portal and communications software for healthcare network clients.
Freelance-Developed new components for the Figma design system defined and built in coordination with banking clients.
-Designed employee portal and communications software for healthcare network clients.
Design Consultant
2019 – Present
2019 – Present
-Agency Freelance: UX/UI design with creative agencies for healthcare and banking clients and working in Figma design systems.
-Engaged with community businesses, NPOs, and design agencies on broad ranging design and UX projects.
-Hip Circle Empowerment Center: Developed and implemented strategy to help clients adapt to COVID-19 state lockdowns.
-Engaged with community businesses, NPOs, and design agencies on broad ranging design and UX projects.
-Hip Circle Empowerment Center: Developed and implemented strategy to help clients adapt to COVID-19 state lockdowns.
King Panda Media
UX/UI Designer: Contract
July 2020 - October 2020
July 2020 - October 2020
-Conducted market and user research for the concept development of a seed/early stage startup media platform.
-Built Figma wireframes and design prototype for the user interface of the platform for both web and responsive mobile.
-Created presentation materials to detail research findings, visual design, and business model concepts for use in recruitment and pitch efforts by the startup partners.
-Built Figma wireframes and design prototype for the user interface of the platform for both web and responsive mobile.
-Created presentation materials to detail research findings, visual design, and business model concepts for use in recruitment and pitch efforts by the startup partners.
Chicagoland Games Dice Dojo
Community Coordinator & UX Researcher
May 2018 - August 2019
May 2018 - August 2019
-Led regular user research initiatives to guide strategy and improvements to service design for both a retail and community space.
-Scheduled, organized, and moderated regular in-store events.
-Coordinated between community organizers and related game companies to run events and improve customer experience.
-Scheduled, organized, and moderated regular in-store events.
-Coordinated between community organizers and related game companies to run events and improve customer experience.
Laser Reproductions, Inc.
UX Designer - eCommerce/Project Manager
December 2016 - June 2018
December 2016 - June 2018
-Designed and managed three eCommerce websites built on the Magento CMS platform, with goals of modernizing the web platforms to make them mobile responsive, to increase accessibility, and improve online sales conversions.
-Liaised with licensed artists to develop and design custom printed products available on a brand new company site, creating a brand new source of revenue for the company.
-Spearheaded the production of regular content for online stores, weekly sales emails, and regular customer feedback surveys toward a goal of increasing meaningful customer engagement.
-Conducted customer research with Sales Team to determine website needs for Development Team in a collaborative environment.
-Project Manager for ongoing design projects and led creative vision for in-house and customer focused production designers
-Liaised with licensed artists to develop and design custom printed products available on a brand new company site, creating a brand new source of revenue for the company.
-Spearheaded the production of regular content for online stores, weekly sales emails, and regular customer feedback surveys toward a goal of increasing meaningful customer engagement.
-Conducted customer research with Sales Team to determine website needs for Development Team in a collaborative environment.
-Project Manager for ongoing design projects and led creative vision for in-house and customer focused production designers
Winger Productions, LLC
Design Coordinator - UX, Visual, & Web
June 2013 - September 2016
June 2013 - September 2016
-Led creative direction and brand management for an annual Obstacle Course Race, including the building of a branded design system.
-Led UX direction to improve the experience of the event both digitally and in person.
-Conducted user research to understand interest in OCR events as well interest in the community and charitable focuses of the event.
-Created a community design committee. Committee recommendations led to a direct increase in audience satisfaction.
-Iterative changes increased event participation, sponsorships, and charitable donations, effectively doubling revenue each of my 3 years of coordinating.
-Designed and developed responsive event web and mobile site (HTML/CSS) and online social presence. Updated both frequently to reflect better user experiences around accessibility and creating a cohesive voice for community engagement.
-Led UX direction to improve the experience of the event both digitally and in person.
-Conducted user research to understand interest in OCR events as well interest in the community and charitable focuses of the event.
-Created a community design committee. Committee recommendations led to a direct increase in audience satisfaction.
-Iterative changes increased event participation, sponsorships, and charitable donations, effectively doubling revenue each of my 3 years of coordinating.
-Designed and developed responsive event web and mobile site (HTML/CSS) and online social presence. Updated both frequently to reflect better user experiences around accessibility and creating a cohesive voice for community engagement.
Afterburner FX
Visual & Web Designer
May 2013 - September 2016
May 2013 - September 2016
-Researched, designed, and developed (HTML/CSS) web and mobile responsive company website with additional accessibility updates based on user feedback, site metrics, and consumer research
-Collaborated with designers and production team to concept and create client design solutions
-Collaborated with designers and production team to concept and create client design solutions
IDMI.net
Web Designer Intern
Jan 2012 - August 2012
Jan 2012 - August 2012
-Designed and developed (HTML/CSS/CMS) websites and marketing graphics in a client facing agency setting.
-Worked directly with developers, designers, and clients in a collaborative team environment
-Worked directly with developers, designers, and clients in a collaborative team environment
Youngstown State University
Graphic Designer Intern
Jan 2012 - Jun 2012
Jan 2012 - Jun 2012
-Designed marketing and instructional materials for university production and graphic standards
-Edited and ensured brand standards for any printed materials to be produced by university printing press
-Edited and ensured brand standards for any printed materials to be produced by university printing press
Rich Center for Autism
Graphic Designer - Identity
November 2011
November 2011
-Created and presented new identity system for the organization’s rebranding efforts
-Conducted stakeholder and user interviews during research phase
-Ethnographic research process working with a need based NPO
-Conducted stakeholder and user interviews during research phase
-Ethnographic research process working with a need based NPO
Education
Youngstown State University
BFA | Graphic & Interactive Design
2012
BFA | Graphic & Interactive Design
2012
UX Design
UI Design
User Research
Visual Design
Prototyping
Design Systems
HTML/CSS
Brand Management
Production Design
Project Management
Team Coordination & Collaboration
Community Design
Human Centered Design
Figma
Sketch
Adobe XD
Adobe Photoshop
Adobe Illustrator
Adobe Premiere